Returns Policy

Returns

We hope you are happy with your hen party order. However, if you have changed your mind or if the item(s) are damaged, then we happily explore the possibility of a replacement or a refund.

To Return Item(s) You No Longer Want

Note: We are only able to accept a return and provide a refund if the item(s) are unopened and in their original packaging.

To return your item(s) if you have changed your mind:

  1. Please email team@thefoxyhen.com within 7 days of delivery to let us know you would like to return your item(s) and to request the refund.
  2. The items must be unopened and in their original packaging to be eligible for a return.
  3. Mail the item(s) and your order receipt to the address below within 30 days of delivery:
    • The Foxy Hen
      Dogpatch Labs, CHQ Building
      Custom House Quay, North Dock
      Dublin 1, Ireland
      D01 Y6H7
  4. Once the item(s) have been received by us and, if they are unopened, we will endeavour to process your refund within 5 working days after receipt.
  5. Please wait up to 15 working days for the refund to appear back in your account before contacting us for an update.

To Return Damaged Items

To return damaged item(s):

  1. Please email team@thefoxyhen.com within 7 days of delivery to let us know you would like to return the damaged item(s) and attach a photo of the damaged item(s) in detail.
  2. Mail the item(s) and your order receipt to the address below within 30 days of delivery:
    • The Foxy Hen
      Dogpatch Labs, CHQ Building
      Custom House Quay, North Dock
      Dublin 1, Ireland
      D01 Y6H7
  3. Once the item(s) have been received by us and, if they are shown to be damaged, we will endeavour to process your refund within 5 working days after receipt.
  4. Please wait up to 15 working days for the refund to appear back in your account before contacting us for an update.